Acceptable Use Policy

1. Introduction

This Acceptable Use Policy (the “AUP”) sets out the kinds of tasks, offers, content, and behaviour that are allowed and not allowed on Makeatask. It applies to every user of our mobile app, our website, and any related service (collectively, the “Service”). By using Makeatask you agree to follow this AUP. Breaking it can lead to content removal, holds on your funds, account suspension, account termination, and — where relevant — a report to law enforcement.

2. Who Can Use Makeatask

• You must be at least 18 years old.
• You must be legally able to enter into a contract under Nigerian law.
• You must be a resident of Nigeria.
• You must complete identity verification (KYC) through our licensed partner before you can post a task, send an offer, chat, fund your wallet, or withdraw funds.
• You may only operate one personal account. Multiple accounts to evade suspensions, reviews, or ratings are not allowed.

3. Prohibited Tasks and Services

You may not post a task or accept an offer for anything in the categories below. This list is not exhaustive — we may remove any task at our reasonable discretion if we believe it falls outside what Makeatask is for.

• Anything illegal under Nigerian law, including federal, state, or local regulations.
• Sexual services, escorting, or any adult-content production.
• Sale, transport, or handling of weapons, ammunition, explosives, or controlled drugs.
• Sale, brewing, or distribution of alcohol where doing so would require a licence the user does not hold.
• Trade in human organs, blood, or tissue.
• Tasks that involve human trafficking, child labour, or any exploitation of minors.
• Tasks that involve handling, transporting, or trading in counterfeit or smuggled goods.
• Tasks that would breach intellectual-property rights, including content piracy, distribution of leaked material, or impersonating a brand.
• Medical, dental, surgical, psychiatric, or other regulated clinical work that requires a licence the provider does not hold.
• Practising law, accountancy, financial advice, immigration advice, or other regulated professional services without the appropriate licence.
• Tasks involving the production, modification, or transmission of malware, ransomware, phishing kits, or any tool designed to bypass security controls.
• Tasks designed to evade lawful sanctions, tax obligations, anti-money-laundering checks, or know-your-customer rules.
• Gambling, sports-betting agency work, lottery-runner work, or any unlicensed financial product.
• Investment schemes, “double-your-money” offers, ponzi or pyramid arrangements, and crypto-related work that solicits funds from the public.
• Tasks that target a specific person for harassment, stalking, surveillance, or doxxing.
• Academic dishonesty — sitting an exam for someone, ghost-writing essays or theses meant to be submitted as the buyer’s own, or writing material that breaches an institution’s honour code.
• Tasks involving live animals where the work would cause cruelty, neglect, or unlawful trade.
• Tasks that require a Provider to share their Makeatask login, KYC documents, or verification codes with anyone — including the Poster.
• Anything that endangers the safety of either party or of the public.

4. Prohibited Content and Communications

Whatever you post in tasks, listings, profiles, messages, photos, reviews, or support tickets must follow these rules:

• No nudity, sexual content, or sexualised imagery of any person.
• No hate speech or content that attacks people on the basis of tribe, ethnicity, religion, gender, disability, sexual orientation, or any other protected characteristic.
• No threats of violence, doxxing, or content that incites self-harm.
• No personal data of third parties (phone numbers, addresses, ID numbers, photos) shared without consent.
• No spam, repetitive promotional content, or unrelated cross-posting.
• No fake, paid-for, or coerced reviews, ratings, or testimonials.
• No content designed to mislead — including fake KYC documents, fake before/after photos, fabricated work history, or false location claims.
• No links to phishing sites, malware, scam pages, or content known to violate this AUP.
• No content protected by someone else’s copyright unless you have the right to share it.

5. No Off-Platform Workarounds

Makeatask’s value comes from KYC-verified accounts, escrowed payments, in-app messaging, ratings, and our dispute process. You may not move communication, payment, or both off-platform to avoid fees, escrow, or the dispute system. Specifically, you may not: share bank account numbers, mobile-money handles, payment links, or wallet addresses inside the chat or in a task description; ask the other side to pay you directly or in cash for a task that started on Makeatask; or accept payment outside Makeatask while the task remains open on the platform. Going off-platform removes our ability to verify the other party, hold funds in escrow, recover money in a dispute, or warn other users about bad actors. We may suspend accounts and freeze in-app balances when off-platform routing is detected.

6. Fraud and Financial Abuse

We treat the categories below as severe breaches. They will trigger an immediate hold on your funds, an account review, and where appropriate a report to law enforcement and regulators:

• Posting a task with no intention to pay, or repeatedly cancelling after a Provider has started work.
• Marking a task complete to release funds when no work was performed.
• Using stolen identity, stolen ID documents, or someone else’s bank account.
• Card or bank-account testing, money muling, or layering — moving funds through Makeatask wallets, DVAs, or withdrawals to disguise their origin.
• Using Makeatask as a conduit for funds that did not arise from a real task between Poster and Provider.
• Coordinating with other users to create fake tasks, fake reviews, or wash-trades.
• Soliciting refunds, chargebacks, or dispute outcomes by intimidating, bribing, or threatening the other party or our support team.
• Tampering with, sharing, or buying KYC artefacts — including selfies, NIN/BVN combinations, or liveness videos.

7. Security and System Integrity

To keep Makeatask safe for everyone, you must not:

• Scrape, crawl, or harvest data from the Service except as our public API or app explicitly permits.
• Reverse engineer, decompile, or attempt to extract our source code.
• Probe, scan, or test the vulnerability of any part of our infrastructure without our prior written permission.
• Use bots, scripts, or automation to create accounts, send messages, post tasks, or submit offers at scale.
• Attempt to access another user’s account, wallet, or KYC data.
• Upload viruses, malware, or any code intended to damage the Service or the devices of other users.
• Bypass rate limits, security checks, or any control we apply to protect users.

8. Consequences of Breaching This AUP

When we identify a breach, we may take one or more of the following actions, proportionate to the severity:

• Remove the offending task, listing, message, photo, or review.
• Issue a written warning.
• Place a temporary hold on the user’s wallet and pending payouts while we investigate.
• Lower the user’s visibility score or suspend their provider status.
• Suspend the account for a defined period.
• Terminate the account permanently and forfeit fees we have already charged.
• Refund affected funds, in part or in whole, to the other party where the breach caused them loss.
• Report the matter to Nigerian regulators, financial intelligence units, or law enforcement.

Where the law requires it, we will cooperate with regulators and provide them with the information they need.

9. How to Report a Breach

If you see a task, listing, message, profile, or review that breaches this AUP, use the “Report” option inside the app or email us at safety@makeatask.com. Include screenshots and the task or user reference if you can. We review every report. We will not share your identity with the user you reported, except where we are legally required to.

10. Changes to This AUP

We may update this AUP as the Service evolves and as fraud patterns change. Material changes are communicated in the app, by email, or both, and the “Last updated” date is moved. Continuing to use the Service after a change means you accept the updated AUP.

11. Contact

Questions about this AUP? Email us at safety@makeatask.com.