Service Delivery & Cancellation Policy

1. Introduction and Scope

Makeatask is a services marketplace. Customers (“Task Posters”) post tasks and service providers (“Service Providers,” or “Providers”) offer to complete them. Because we do not sell or ship physical goods, this policy stands in place of a traditional shipping and returns policy. It explains how services are delivered, the cancellation windows that apply to both sides, and what happens when somebody does not show up.

2. How Services Are Delivered

• Every task is performed directly by the Service Provider who accepts it. There is no fulfilment centre, no warehouse, no inventory, and no third-party courier in the loop.
• Tasks can be in-person (the Provider attends a location chosen by the Poster), remote (e.g. design, writing, virtual assistance, delivered through the app or by a digital channel agreed in chat), or hybrid (a mix of the two).
• You can post tasks, send offers, chat, and list services without identity verification. Verify your identity through Dojah before paying to accept an offer or withdrawing funds.
• Posters and Providers communicate inside the Makeatask in-app chat. The chat is the official record of scope, timeline, deliverables, and any change of plan. We discourage Posters and Providers from agreeing details on other channels because we cannot reference them in a dispute.
• The client pays through VFD to accept an offer. The payment is held for the task before work starts. The seller can see the accepted task in the app.
• When the work is finished, the Provider marks the task delivered in the app. The Poster reviews and confirms. Funds are then released from escrow into the Provider’s available balance, less the Makeatask service fee.

3. Cancellation by the Task Poster

• Before any offer is accepted: cancel any time at no charge. The task is removed and the offers are closed. No money moves.
• After payment and acceptance: request cancellation from the task screen and give a reason. The other party must approve it before the task is cancelled. VFD-paid refunds are processed outside the wallet until a refund API exists. Include your payment reference and contact support.
• After the Provider has started work: cancellation needs the Provider’s agreement, or you must open a dispute. Where the Provider has done part of the work and can show evidence of it, we may release a partial amount to the Provider and refund the rest to you. If the Provider has fully delivered, the funds will be released to them and no refund will be due.
• If the seller is unresponsive or you cannot agree on cancellation, open a dispute or contact support. Sending a cancellation request does not release or refund funds by itself.

4. Cancellation by the Service Provider

• Before an offer is accepted: a Provider may withdraw an offer at any time.
• After an offer is accepted: a Provider should only cancel for a genuine reason — illness, safety risk at the agreed location, force majeure, or the task scope changing in a way that was not agreed.
• After acceptance, the seller sends a cancellation request for the client to approve. An approved cancellation can affect the seller’s visibility score. VFD-paid refunds are processed outside the wallet until a refund API exists. Include your payment reference and contact support.
• Repeated cancellations by the same Provider are treated as a reliability issue and can lead to a lower visibility score, a temporary suspension from offering on new tasks, or account termination in serious cases.

5. No-Shows

A no-show is when one party — Poster or Provider — does not turn up at the agreed time, place, and channel without giving the other side reasonable notice in the in-app chat. If either party fails to show, request cancellation or open a dispute and include the agreed time and any relevant messages. Refunds or releases depend on the approved cancellation or dispute outcome.

6. Rescheduling

Either side can request a new date or time at any point before the task is delivered. The other side must accept the new plan in the in-app chat for it to be binding. A rescheduled task does not reset the seven-day escrow auto-release window unless the Provider re-marks the task as delivered after the rescheduled completion.

7. Force Majeure

Where a task cannot be performed because of an event outside either party’s reasonable control — public emergencies, natural disasters, government action, large-scale outages — and there has been no fault on either side, we will normally refund the held amount in full to the Poster. The Provider’s visibility score is not affected in these cases.

8. Service Fees on Cancellation

Makeatask’s service fee is only charged on completed transactions. No service fee is charged when a task is cancelled and the held amount is refunded to the Poster. Where a partial release is agreed, the fee applies only to the part released to the Provider.

9. Abuse of the Cancellation System

We treat the following as abuse of the cancellation system:

• Repeatedly accepting offers and cancelling soon after to game search results, block other Providers, or extract pricing intelligence.
• Cancelling after work has been delivered and falsely claiming it was not.
• Coordinating cancellations between accounts to manipulate visibility scores.
• Using cancellation as a tactic to pressure the other party into a payment off-platform.

These behaviours can lead to a hold on funds, a lower visibility score, suspension, or account termination. See our Acceptable Use Policy for the full list of actions we may take.

10. No Shipping, No Physical Returns

Makeatask does not ship products. There is no fulfilment centre, no courier integration, no postage, and no inventory held by Makeatask. Anything that is delivered to a Poster is delivered by the Provider directly as part of the service that was booked (for example, a Provider may bring tools to a location, or deliver a finished digital file in the chat). Because nothing is shipped, there is also no concept of physical returns. The refund and dispute outcomes described in our Refund and Dispute Policy stand in place of any returns process.

11. Changes to This Policy

We may update this Policy as the Service evolves. Material changes are communicated in the app, by email, or both, and the “Last updated” date above is moved. Continuing to use the Service after the changes take effect means you accept the updated Policy.

12. Contact

Specific cancellation or no-show questions should be raised through the in-app help flow so the support ticket is linked to the task. General questions about this Policy can be sent to support@makeatask.com.