Terms & Conditions

1. Introduction

These Terms and Conditions (the “Terms”) form a binding agreement between you and Makeatask Technologies (“Makeatask,” “we,” “us”) and govern your use of the Makeatask mobile app, website, and related services (the “Service”). The Service is offered in Nigeria. By creating an account or using the Service you agree to these Terms.

2. What Makeatask Is

Makeatask is a marketplace that connects two types of users: Task Posters who post a task they want done and Service Providers who offer to complete tasks for an agreed price. Makeatask itself is not a service provider, employer, or contractor. We are not a party to the agreement between Posters and Providers and we do not perform the underlying tasks. We provide the platform, the verification layer, the messaging tools, the wallet, and the dispute process that make the marketplace work.

3. Eligibility and Accounts

• You must be at least 18 years old, legally able to enter into a contract, and resident in Nigeria.
• You must give us accurate information when you sign up and keep it up to date.
• Each person may have only one personal account. You are responsible for everything that happens under your account, so keep your password and verification codes private.
• You must complete identity verification (KYC) through our licensed partner before you can post a task, send an offer, chat, fund your wallet, or withdraw funds.
• We may refuse, suspend, or close any account at our reasonable discretion — for example if you fail KYC, abuse the platform, or break these Terms.

4. How the Marketplace Works

The Service is built around a few clear steps:

• A Task Poster creates a task by entering the details, location or remote mode, timeline, and budget. The task is then visible to relevant Providers.
• Service Providers can submit an offer on a task. Posters and Providers can chat in the app to clarify scope and agree on price.
• When the Poster accepts an offer, the agreed amount is held in the Poster’s in-app wallet (an escrow hold). Work begins.
• Once both sides confirm the task is done, funds are released from escrow to the Provider’s wallet. The Provider can withdraw to their bank account.
• Each side can leave a rating and review. These ratings, together with on-time delivery, response time, and cancellation history, feed each Provider’s visibility score on the platform.

5. User Conduct

You agree that you will not:

• Break any law or regulation, or use the Service for fraud, money laundering, or any prohibited activity.
• Post tasks for, or offer to perform, illegal services, sexual services, weapons, regulated medical procedures, or anything that endangers people.
• Misrepresent yourself, your skills, your identity, or another person’s identity.
• Take communications or payments off-platform to avoid fees, escrow, or our dispute process. Doing so removes our ability to protect you.
• Harass, threaten, discriminate against, or harm other users.
• Scrape, reverse engineer, overload, or interfere with the Service or its security.
• Post manipulative, fake, or paid-for ratings and reviews.

6. Other Policies That Form Part of These Terms

The following policies are part of your agreement with us. Please read them — by using the Service you agree to be bound by them too:

• Privacy Policy — what data we collect about you, why, and your rights.
• Acceptable Use Policy — the kinds of tasks, content, and behaviour that are not allowed on the platform.
• Refund & Dispute Policy — when refunds are available, how disputes work, and the timelines we commit to.
• Service Delivery & Cancellation Policy — how services are delivered and the rules around cancellations and no-shows.
• KYC & Vendor Verification Policy — how we verify every user’s identity and what we do with KYC data.

7. Wallet, Escrow and Payments

• Every verified user has an in-app wallet with two balances: available (spendable / withdrawable) and held (in escrow).
• We provide each user with a Dedicated Virtual Account (DVA) at a Nigerian licensed bank, issued through our payments partner Paystack. To fund your wallet, send a bank transfer to your DVA — funds appear in your available balance.
• When a Poster accepts an offer, the agreed amount moves from available to held. Funds stay in escrow until the task is marked complete, a dispute is resolved, or the escrow auto-release window passes.
• Escrow auto-release: when a Provider marks a task delivered, the Poster has seven (7) days to confirm completion or open a dispute. If neither happens within that window, the held funds are released to the Provider automatically.
• On task completion, funds are released to the Provider’s available balance, less the applicable Makeatask service fee. Fees are shown to you before any transaction.
• Providers can request a withdrawal to a verified Nigerian bank account at any time, subject to identity checks and minimum-balance rules shown in the app. Payouts run through Paystack and typically settle within minutes.
• All transactions appear in your transaction history. Refunds, where due, are returned to the Poster’s available balance, from where they can be reused or withdrawn.
• We use Paystack as our sole licensed payment partner for inbound charges, DVA provisioning, and outbound payouts. We do not store full card details on our own servers.
• We do not support peer-to-peer wallet transfers. Money on Makeatask only moves in three ways: (a) customer funds wallet via DVA, (b) wallet-to-wallet only as part of accepting an offer (Poster → escrow → Provider), and (c) provider withdraws to their own verified bank account.

8. Service Fees

Makeatask charges a service fee on completed transactions. The current fees are shown in the app before you confirm any transaction. We may change our fees from time to time — we will tell you about any change before it applies to you.

9. Cancellations and No-Shows

If a Poster or Provider cancels after work has started, or fails to show up, the platform may apply a cancellation fee, deduct from held funds, or affect the cancelling party’s visibility score. Repeated cancellations can lead to account suspension. The exact rules are explained in the app at the moment of cancellation.

10. Disputes

If you believe a task was not delivered as agreed, open a dispute from the task screen. Opening a dispute pauses the escrow auto-release for that task. Our Trust & Safety team reviews the chat history, the task details, the budget, and any evidence either side uploads, and targets a written decision within five (5) Nigerian business days of the dispute being opened. Complex cases — particularly those involving safety incidents, fraud, or off-platform claims — may take longer, and we will tell you if that applies to your case. Outcomes can be: release of the held funds to the Provider, partial release with the remainder refunded to the Poster, or full refund to the Poster. While a dispute is open, the relevant funds remain in escrow. By using the Service you agree that our dispute decision is final for in-platform funds. You retain whatever legal rights you have outside the platform. The full process is set out in our Refund & Dispute Policy.

11. Ratings, Reviews and Provider Visibility

Ratings, reviews, on-time delivery, chat response time, cancellation history, and dispute outcomes feed each Provider’s visibility score. The score affects how often a Provider appears in search results and recommendations. We may remove ratings or reviews that are abusive, off-topic, or paid for, and we may freeze a visibility score during an investigation.

12. Your Content and Intellectual Property

You keep ownership of the content you upload (task descriptions, photos, listings, messages, reviews). By uploading it, you grant Makeatask a worldwide, non-exclusive, royalty-free licence to host, store, display, and distribute that content as needed to operate the Service. You confirm that you have the rights to share whatever you upload. The Makeatask name, logo, and product designs are owned by us and may not be copied without permission.

13. Third-Party Services

The Service uses third parties for identity verification, payments, banking, mapping, and analytics. We do not control those services and we are not responsible for them, but we choose them carefully and only share what is needed. Their own terms apply to your interactions with them.

14. Disclaimers

We provide the Service “as is.” We do our best to keep the platform secure and available, but we cannot guarantee uninterrupted service, that every user is who they claim to be, or the quality of the work performed by any Provider. Posters and Providers transact with each other at their own risk. To the maximum extent allowed by law, Makeatask is not liable for indirect, incidental, special, or consequential damages, or for loss of profits, data, or goodwill arising out of your use of the Service.

15. Suspension and Termination

You can close your account at any time from the app. We can suspend or terminate your account for breach of these Terms, fraud, abuse, regulatory reasons, or extended inactivity. If we close your account, any funds you are entitled to (less fees, holds, or amounts under dispute) will be returned to your verified bank account.

16. Changes to These Terms

We may update these Terms as the Service evolves. Material changes will be communicated in the app, by email, or both, and the “Last updated” date will move. If you keep using the Service after the changes take effect, you accept the updated Terms.

17. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria. Any dispute that cannot be resolved through our internal process or through good-faith negotiation will be resolved by arbitration seated in Lagos under the Arbitration and Mediation Act 2023, except that either party may go to court for urgent injunctive relief.

18. Contact Us

Questions about these Terms? Email us at legal@makeatask.com.